Terms & Conditions — 100cui

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" refers to the 100cui website at 100cui.app, including all subdomains, mobile interfaces, and associated services.
• "Account" refers to a registered player account held on the 100cui Platform.
• "Balance" refers to funds held in your 100cui Account, including both real-money and bonus wallet balances where applicable.
• "Bonus Funds" refers to any promotional credits, free spins, cashback, or reload bonuses credited to your Account by the Company.
• "Wagering Requirement" refers to the minimum amount of qualifying gameplay required before Bonus Funds or associated winnings become eligible for withdrawal.
• "Know Your Customer" or "KYC" refers to the identity and document verification procedures the Company may require players to complete.
• "Prohibited Jurisdiction" refers to any territory in which access to and use of the Platform is restricted or prohibited under applicable law.

2. Acceptance of Terms

By completing the registration process on the 100cui Platform, or by continuing to use the Platform if you held an account prior to these terms taking effect, you irrevocably confirm that:

• You have read, understood, and agree to be bound by these Terms & Conditions in full;
• You have read and accept the 100cui Privacy Policy, which is incorporated by reference into these Terms;
• You meet all eligibility criteria set out in Section 3 of these Terms;
• You are acting on your own behalf and not on behalf of any third party;
• You understand that gambling involves financial risk and that the Company does not guarantee winnings.

The Company reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes acceptance of those revisions.

3. Eligibility

3.1 Age Requirement

You must be a minimum of 21 years of age to register an Account or use any paid services on the 100cui Platform. The Company operates a strict zero-tolerance policy with respect to underage gambling. We may at any time request documentary proof of age. If we have reasonable grounds to believe that a player is under 21, the Account will be suspended pending verification and all pending transactions will be held.

3.2 Jurisdictional Eligibility

It is your sole responsibility to determine whether accessing and using the 100cui Platform is lawful in your jurisdiction. The Platform is directed at adult players in markets where online gambling is not prohibited. Residents of Prohibited Jurisdictions are not eligible to hold an Account. The Company accepts no liability for any breach by a player of applicable local laws in relation to gambling.

3.3 One Account Policy

Each individual player is entitled to hold only one (1) Account on the 100cui Platform. Duplicate accounts — accounts registered by the same individual using different identities, email addresses, or payment details — are strictly prohibited and will result in the suspension of all associated accounts and forfeiture of balances.

4. Account Registration & Verification

To register an Account with 100cui, you must provide accurate, complete, and current registration information including your full legal name, date of birth, email address, and contact number. You must not use fictitious identities or impersonate any third party.

The Company reserves the right to conduct KYC verification at any time, including prior to the processing of withdrawal requests. You may be required to submit one or more of the following documents:

• Government-issued photo identification (MyKad, passport, or equivalent);
• Proof of current residential address (utility bill, bank statement, or equivalent);
• Proof of payment method ownership (screenshot of registered eWallet, bank account statement).

Failure to complete KYC verification within a reasonable timeframe may result in suspension of Account functionality, including withdrawal processing. The Company's KYC determinations are final.

You are solely responsible for maintaining the confidentiality of your Account credentials. You must notify 100cui immediately at [email protected] if you suspect unauthorised access to your Account.

5. Deposits & Withdrawals

5.1 Deposits

100cui accepts deposits via Touch n Go eWallet, Boost eWallet, Maybank, CIMB Bank, Public Bank, and bank transfer. All deposit amounts are credited in Malaysian Ringgit (MYR). Minimum deposit amounts are as displayed on the Platform and subject to change without prior notice. The Company does not charge deposit processing fees; however, your payment provider may impose fees which are your responsibility.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit, where technically feasible. The Company processes withdrawal requests within the timeframes displayed on the Platform (typically within 5 minutes for eWallet withdrawals during operational hours). The Company reserves the right to conduct enhanced due diligence prior to processing any withdrawal, including requesting KYC documentation. Withdrawals may be declined where the Company has reasonable grounds to suspect fraudulent activity or a breach of these Terms.

5.3 Currency

All Account balances, transactions, and displayed figures are denominated in Malaysian Ringgit (MYR / RM) unless otherwise stated. The Company is not responsible for currency conversion fees applied by your payment provider.

6. Bonuses & Promotions

100cui offers various promotions including welcome bonuses, reload bonuses, cashback, and free spins. The following general conditions apply to all bonuses unless the specific promotion's terms state otherwise:

• All bonuses are subject to Wagering Requirements, which must be satisfied before bonus-derived winnings are eligible for withdrawal;
• Wagering Requirements and eligible games are specified in each individual promotion's terms;
• The Company reserves the right to withdraw, amend, or expire any promotional offer at any time with or without notice;
• Bonuses are available to one account per household, per device, and per IP address;
• Bonus funds will be forfeited if a withdrawal is requested before Wagering Requirements are satisfied, unless the player explicitly requests bonus removal in writing to support;
• The Company reserves the right to void any bonus and associated winnings if it determines that the bonus was obtained through fraudulent means or in breach of these Terms.

7. Gambling Rules

All games available on the 100cui Platform are governed by individual game rules accessible within each game interface. By placing a bet, you confirm that you understand and accept the applicable game rules. General gambling rules applicable platform-wide include:

• Once a bet is placed and confirmed, it cannot be changed, cancelled, or voided except where the Company determines at its sole discretion that a technical error has occurred;
• In the event of a disconnection during a live game round, the outcome will be determined by the server-side game state at the time of disconnection;
• Minimum and maximum betting limits apply per game and per table, as displayed in the game interface;
• The Company reserves the right to void bets where obvious pricing errors have occurred in sportsbook markets;
• 100cui does not accept wagers from players who have self-excluded or whose Accounts have been restricted under the Responsible Gaming framework.

8. Responsible Gaming

100cui is committed to providing a safe and responsible gambling environment. The Platform provides the following responsible gaming tools to all registered players:

• Deposit Limits: Daily, weekly, and monthly deposit limit controls accessible from Account Settings;
• Session Time Limits: Optional session duration limits with on-screen reminders;
• Reality Checks: Configurable in-session notifications displaying elapsed session time and net result;
• Self-Exclusion: Temporary (30 days to 12 months) and permanent self-exclusion, accessible from Account Settings or by contacting support. Self-exclusion is irreversible for the designated period;
• Account Cooling-Off: Short-term account pause functionality for players who wish to take a brief break.

Players who believe they may be experiencing problem gambling behaviours are encouraged to contact the 100cui support team and make use of available self-exclusion tools. The Company reserves the right to impose mandatory limits or exclusions on any Account where internal monitoring indicates potential at-risk behaviour.

For additional resources and support, players may seek assistance from recognised responsible gambling organisations. All players must be 21 years of age or older. The Company has a legal and ethical obligation to refuse service to minors.

9. Prohibited Conduct

The following conduct is strictly prohibited on the 100cui Platform and will result in immediate Account suspension and forfeiture of all balances:

• Registration using false identity or personal details;
• Using the Platform for any unlawful purpose, including money laundering or fraud;
• Using automated software, bots, AI systems, or other technical aids to gain an unfair advantage in any game;
• Collusion with other players to gain an unfair advantage in any multi-player game;
• Exploiting software bugs, errors, or system vulnerabilities for monetary gain — any winnings derived from exploits will be voided;
• Chargeback abuse — initiating a chargeback with your payment provider after funds have been used for gameplay;
• Operating more than one Account on the Platform;
• Allowing any other individual to access or use your Account.

10. Intellectual Property

All content on the 100cui Platform — including but not limited to software, graphics, game content, trademarks, logos, and text — is the exclusive intellectual property of 100cui or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, transmit, or commercially exploit any Platform content without the prior written consent of 100cui.

11. Privacy & Data Protection

The collection, storage, and processing of your personal data by 100cui is governed by our Privacy Policy, which is available at 100cui.app/privacy-policy. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy. The Company does not sell your personal data to third parties. Data is processed for the purposes of account administration, fraud prevention, regulatory compliance, and service improvement.

12. Limitation of Liability

To the maximum extent permitted by applicable law, 100cui shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the Platform;
• Any loss or damage resulting from Platform downtime, technical errors, or interruptions outside the Company's reasonable control;
• Any loss resulting from your failure to maintain the security of your Account credentials;
• Any indirect, incidental, special, or consequential damages arising from these Terms or your use of the Platform.

Nothing in these Terms shall limit 100cui's liability for fraud, gross negligence, or any liability that cannot lawfully be excluded.

13. Suspension & Termination

The Company reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where it reasonably suspects a breach of these Terms, fraudulent conduct, or activity that poses a risk to the integrity of the Platform or to other players. Where an Account is closed due to a breach by the player, the Company may retain any balance in satisfaction of losses or costs incurred. Where an Account is closed without fault on the player's part, the Company will return any positive real-money balance via the player's registered payment method within a reasonable timeframe.

Players may request Account closure at any time by contacting support. Account closure requests are processed within 5 business days.

14. Amendments to These Terms

100cui reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to players via email to their registered address and/or via an on-platform notification. The revised Terms will be effective from the date stated in the notification. Continued use of the Platform following the effective date of any revision constitutes your acceptance of the revised Terms. If you do not accept revised Terms, you must cease using the Platform and contact support to close your Account.

15. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to online gaming operations in the territory in which 100cui holds its operating licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through negotiation shall be referred to binding arbitration under the rules of a recognised arbitration body, with proceedings conducted in English.

For disputes of a lower financial value, players may initiate a complaint through the 100cui internal dispute resolution process by contacting support at [email protected]. The Company undertakes to respond to all formal complaints within 10 business days.

16. Contact Information

For queries, complaints, or formal notices under these Terms & Conditions, please contact 100cui using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the Account Dashboard

Please include your Account username and a clear description of your query or complaint. The Company will acknowledge all written correspondence within 2 business days.